Claims The true value of your insurance is most apparent when a loss occurs. The services of your insurance agent and agency are most needed at this time. We pledge to be your ally when you need to file a claim. Our claims department will promptly report your claim to the carrier, assist you with the documents needed to verify your loss, and work with you to assure satisfactory settlement of your claim. At Insurance Incorporated, our trusted customer service is most apparent when you need us the most. For Carriers with after-hours claims service, please visit our "Links" page and click on "Claims".